FAQ

FAQ – Your Questions Answered! Please read carefully before placing your order. 

🎁 When Should I Order for the Holidays?

We recommend placing your holiday orders early to ensure they arrive on time. The holiday season is busy, so planning ahead is key!

🔹 Can I Personalize an Item or Make a Special Request?

Yes! Personalized items and special requests are available for a $10 minimum charge and can take up to 3 weeks to create. Need it sooner? Rush processing is available for an additional fee.

🔹 Are There Any Requirements for Custom Orders?

Starting January 1st, 2023, all custom orders require a $5 non-refundable deposit, which will be applied to your final purchase.

🔹 How Are Orders Processed?

Orders are processed in the order they are received. We aim to ship as early as possible, but please review the shipping dates listed at checkout—especially during the holiday rush.

🔹 What Happens During Your Breaks?

We’ll be on break from January 18 to February 8. Orders can still be placed during this time, but shipping will resume once we’re back.

🔹 Can I Get a Preview or Mock-Up of a Custom Design?

Between September 1st and January 1st, printed previews are unavailable due to high demand. However, we can provide computer-generated mock-ups upon request, with up to 7 days for preparation.

🔹 What Should I Do if My Package Doesn’t Arrive?

Once your package leaves our hands, shipping is handled by USPS. If your package doesn’t arrive, we recommend contacting USPS directly, as they’ll have the most accurate information. 

🔹 Are Shipping Dates Guaranteed? 

We honor all shipping dates listed in the item descriptions. Please note that we take pride in being transparent about our timelines, and all shipping dates are clearly displayed for your review before placing an order.

If you’re on a tight timeline, it’s especially important to check the shipping details to ensure your order arrives when needed. Rest assured, we will always do our part to fulfill your order on schedule. Thank you for understanding!

🔹 What Makes Your Products Unique?

Our 3D-printed items are meticulously handcrafted, layer by layer, making each piece one-of-a-kind. Minor imperfections or rough edges add to their charm, and colors may vary slightly due to material availability.

🔹 Do You Offer Bulk Pricing?

Yes! If you’re purchasing multiple items of 25 or more,  or planning a larger order, contact us to discuss special bulk pricing options.

Thank you for understanding. As always, we’re here to assist with any questions before your order is shipped!